REFUND AND RETURNS POLICY

At GLAMOURSTRANDS PLACE LLC (hereinafter referred to as “we”), we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your purchase, our refund policy will facilitate your decision. Below are our refund terms to help you understand the refund process and related details.

1. Refund Request Period
   You can request a refund within 30 days of receiving the goods. Requests submitted after this period will not be accepted.
2. Refund Conditions
   Eligibility for a refund includes:

The goods must be in brand new condition, unused, and with all original packaging and labels.

If the goods are defective or incorrectly shipped, please contact us immediately upon receipt and attach relevant photos to support your request.

3. Refund Method
   Refunds will be processed through the original payment method. Please note that refund processing may take 3-10 business days, depending on the policies of your bank or payment service provider.
4. Refund Process

To request a refund, please follow these steps:

Contact Customer Service: Contact our customer service team via email at [email protected] or by phone at (602) 874-7825, explaining your refund request and providing your order number.

Return Address: Customer service will provide a return address and further return instructions.

Return the Item: Please wrap the item securely and ensure you receive a shipping label upon mailing. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing: We will begin processing your refund once we receive the returned item and confirm its status.

5. Special Circumstances

Some items may not be eligible for a refund. Please carefully review the product description before purchasing.

6. Contact Us

If you have any questions during the refund process, please feel free to contact our customer service team. We are happy to assist you.

Thank you for choosing GLAMOURSTRANDS PLACE LLC. We hope you have a pleasant shopping experience!